Some users found that when they tried to log on to those social media networks, they were told their passwords didn’t work. Many users got a message saying they had entered an incorrect password, leading them to believe incorrectly that the problem was on their end rather than with Meta.
“My first concern was whether my account was secure,” Facebook user Spencer Ross said. “Since I couldn’t seem to change my password, I was then concerned if maybe there was a [two-factor authentication] hack, as well.”
Meta spokesman Andy Stone posted on X shortly before 11 a.m. Tuesday: “We’re aware people are having trouble accessing our services. We are working on this now.”
A little more than an hour later, Stone said that “a technical issue” had caused some users to have difficulty using the company’s services. “We resolved the issue as quickly as possible for everyone who was impacted, and we apologize for any inconvenience,” he said.
The company has not responded to additional questions about the reason for the glitch.
Meta — which owns Facebook, Instagram and WhatsApp — isn’t known for having many outages, though in 2019 the company had an outage that interrupted service for nearly 24 hours.
This is a developing story and will be updated.
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